Patient Information

Patient Information

Click the items below to read more about using our services

Your Appointment

We request that all patients arrive about 15 minutes prior to their Initial Appointment time to ensure that all initial appointment forms are completed in time for the appointment. Please bring the following items, if relevant: doctor’s referral, relevant imaging reports (eg x-ray, Ultrasound Scans or MRI), discharge summary from the hospital, current exercise regimes from previous treatment. Please also bring a completed patient registration form. You can download a copy of the form here. If you are concerned about giving us your personal details, you can read our privacy policy here.

Conquer Health Alliance has set aside an appointment time for you.  We run strictly on time, most of the time so if you are too late for us to accommodate your treatment needs, you will have to reschedule your appointment. Should you be late for your appointment, or fail to attend a scheduled appointment, then our non-attendance policy may be enforced.

If you have a private health fund, you can use this to assist in the payment of your appointments. Each health fund provides different amounts on rebates. If you are unsure of your entitlement, please consult with your health fund.

Payment is requested on completion of each consultation. We have a HICAPS terminal to process your claim and EFTPOS for your convenience.

A doctor’s referral is not required to claim our services.

We welcome referrals under Medicare for patients with a chronic medical condition and complex care needs. Please talk to your Doctor to find out if you qualify for this type of referral. Please note, a co-payment fee is payable by the patient, which will be conveyed to you when you book an appointment using this referral type. Payment is requested upon completion of your appointment. Eftpos is available for your convenience.

Gold Card Veterans and War Widows are very welcome. There must be a current referral (D904) from your GP or specialist in order for us to claim treatment through the Department of Veteran’s Affairs.

White Card holders are also very welcome, but to claim physiotherapy treatment under the Department of Veteran’s Affairs, the treatment must be for the eligible condition, which must be stated on the doctor’s referral (D904).

If the veteran is over 80 years old, and transport to the practice is difficult, then, upon request, a taxi can be arranged through DVA.

We also assist in supplying goods, such as walking aids, to eligible veterans.

If you have a current, accepted Workcover QLD claim or a GP or Specialist referral that allows you access to allied health services, you may be eligible for services that Workcover covers. Please provide us with a copy of your Workcover Certificate or GP referral so we can check your eligibility.

We offer services under the NDIS to patients whose funds are self-managed or managed by a Plan Manager. We will work closely with you to help you achieve your NDIS plan goals.